Payment & Return

RETURN & EXCHANGE POLICY

Gracebyaf offers following terms and conditions regarding its return & exchange policy:

  1. i) If the fabric is not properly stitched and you find most of the part “Unstitched”, the order can be EXCHANGED or your amount can be REFUNDED within 14 days. (The delivery charges are incurred by the customer so they shall not be returned)
  2. ii) REFUND shall not be made if the product is not in its original condition.

iii) In case of EXCHANGE, we do not charge any delivery charges from the customer. However, if there is any difference of amount between exchanged and new product, it shall be charged from the customer before or at the time of delivery.

  1. iv) If the stitched outfit is not as per your provided measurements or apparel design, you can get it ALTERED within 14 days.
  2. v) REFUND or EXCHANGE shall only be made once we receive the product back and it is in its original condition.

    SNAIL MAIL:
    If you want to reach out to us via postal mail, use the below physical address:
    Plot # 2 Ground Floor Alvi Arcade Civic Center Block A,PWD Housing Society ISLAMABAD
    To schedule a pick-up for returning the product within Pakistan, you may use the service of TCS by calling 111-123456 or Leopard's Courier by calling 111-300-786.
    Please ensure that product is packed in an appropriate-sized box so it does not get damaged. We will not refund you or exchange the product if the product arrives damaged.

    For any other information regarding the subject, please get in touch with us on